Greetings again from JFK airport in New York City! Safely back from London, with a day that I have found to be one of the best travel experiences. I’d like to think that it all was by chance but I do believe in Pay It Forward . The past 24 hours have been a day where things aligned in a way that have made me feel even more appreciative for the life I have been able to live.
Departing my London Family at the Indigo Paddington for the Heathrow Express out of Paddington. I left slightly later then I anticipated which I was confident, knowing LHR, this would result in additional frustration towards myself for being 15 minutes behind.
The Heathrow Express departed at 08:25, which is remains still the best way to get to London Heathrow. The manager covering rotations today was assisting in ticket scanning. After a short introduction, we spent the remainder of the trip talking about trains, London etc. Philip escorted me from the train to the connector, and waited till I was on my way. I have his card to keep in touch.
Arriving in London, I had done the e-boarding pass but was afraid that it was not going to be recognized. After a failed attempt to reprint my boarding pass, I was down to an hour before departure. I was delighted to hear that they do accept the mobile and no challenges with it. Quickly went through the premium security lane, and was at the gate just as they began boarding. My connecting flight to ATL from JFK was already delayed from an update, unfortunately the non stops to ATL were both oversold in both classes in the cabin.
Simone and Florette on DL004 were friendly and efficient. They seemed to genuinely care about people and also provided for some great laughs. I slept most of the flight, still was not acquaninted with the shorter flight time to JFK. After 4 of sleep, enjoyed the lunch just before our early arrival into JFK. I shared Damn You Auto Correct with Florette who was laughing at many of them, and Simone made me laugh as she passed through the cabin looking for a person who ordered water, but could not remember who.
Arriving into JFK, I expected similar to ATL, customs, security a few times…. lather rinse repeat. To my surprise, Delta implemented a greeter program for Diamond Medallion members arriving internationally. I am not sure if it is just Business Elite, but I would hope that it is across all aspects. I was met by Jacqueline before customs, just as I departed the jetway. She had a sign with my name on it, and a Delta Logo. Now that I think about it, I wish I had kept it for my office. She took me and one other passenger over to Customs, used GOES (which is excellent), and then directed me to my connecting flight. While we walked, she interacted, explained our flight was delayed to ATL, and she was very apologetic. She knew if we had luggage or not, connecting flight info, arrival, departure. Not sure how to navigate through JFK, this was a very welcomed surprise. Unfortunately she did not have a card on her, but I must commend Delta on a job well done. How about we bring this to the airport where you are the Home Town Airline?
TSA – same old, same old— Amusing was the 35 year old in A&F shorts having to do the full body scanner. His selection of sizes should have been reconsidered, as he had to stand bow legged to keep the shorts from falling down below his hips.
Sky Club at JFK at Terminal 3 by gate 2 is much better then the other one I was at when I flew out on Tuesday. The colors are bright and it feels like I am in a Delta commercial/ad campaign. The windows looking out over the active departing runway, a 767 (N171DN) parked just outside. Watching the 744 depart, to either Tel Aviv for Tokyo was an added bonus. Craig who was working the Sky Club exemplified what interaction should be. Welcoming and genuinely humble, available to ask random questions about the flights from JFK. He apologized for my flight delay and any inconvenience it may have caused and appreciated my loyalty as a Diamond Medallion. Best part is… he, like many others today, cared.
Today’s plane was N844MH, the 767-400 painted in the Sky Team color scheme.