At the ASO @ Woodruff Arts Center
in update to my previous thread regarding Delta and Sky Priority, the program has not improved but they won me back. Previous post: Update: Experience Delta Sky Priority – Atlanta to Manila (A Marketing Bust…)
I sent an email to feedback at Delta and received the standard canned response. A bit disappointed, I sent my note on to another contact at Delta Airlines. While I did not here back for a while, a response came on behalf of Richard Anderson, CEO. While you may say ” that’s a person just responding from a customer service group” , the response was exceptional! They addressed my concern and closed with a personal note about my change in job functions. Kudos to Delta Airlines !
Now it gets better! After a frustrating night at Aria in Vegas, TSA with mobile boarding pass readers with dead batteries, I was confident that my trip home from work on this Saturday would be mediocre at best.
the plane boarded on time with a 07:45 departure , 753 service to Atlanta. While the Sky Priority process remains too large when boarding, the flight crew turned my day around.
Sitting in 3D, I overheard the crew mention my seat number in passing. Linda, flight leader today stopped by to introduce herself and express her apologies for my previous Delta experience. she offered any assistance on today’s flight, kudos to Linda and the other F/a in first this morning. The passenger next to me commented on the conversation, and has 5 million miles with Delta. A few minutes later, before departure, Linda passed through the first cabin introducing herself, offering assistance if needed and thank each one of us by name for our business.
The pilots are currently mentioning landmarks as we fly over, in a friendly, non obnoxious way.
Thank you Delta Airlines, Linda and the crew today for exceeding my expectations and winning over the small doubt I may have had about Delta’s goal to be best in class. I look forward to my next flight on Delta.
Writing this on GoGo with the iPad is a breeze. Only one small challenge with word press and blogging in visual mode ( does not work). Early arrival into Atlanta and beautiful day to fly. Delta 1703.
Some humor is in this story, since it did not turn out bad, but relates to a sad topic of mental illness. Can you imagine passengers seeing a flight attendant being called satan (that may be priceless). Stanely Sheffield suffers from bi polar disorder, while on a flight he called out to a flight attendant as satan, sprayed others with water from the cart and tried to open the cockpit door. The article – “Ex-wife of Stanely Sheffield: ‘He needs help’” It took eight people to subdue Mr. Sheffield. On a previous flight out west – he was not allowed to reboard after a layover -
But there were other indications Stanley might have had trouble aboard a
plane. On his flight from Tampa out west, he was not allowed to
re-board the plane during a layover in Denver. Police were called to
the United terminal because of an incident between Sheffield and some
employees. Police did not make an arrest, instead helping Sheffield
find a Southwest Airlines flight to Los Angeles.
As a frequent traveler and having someone close to me suffer from mental illness, I can understand many sides. Ultimately, in the air, regardless of mental state, a person can still do harm to a large amount of people. Imagine if he attempted to open doors of the plane or a variety of more extreme tasks. Flying may not be best suited for his future travelers if this is is a reoccurring theme.